Free delivery in 7 days Sofas and sofa beds you’ll want to sit on

Orders

Track your order

Delivery is free on every order and usually takes 7 days. Here’s how to see where yours is.

Your account

Sign in with the email you used at checkout — we send you a code, there’s no password to remember. Your orders and their tracking links are all there.

Go to my orders

Your emails

You get one email when the order is confirmed, and a second one with the tracking link as soon as the carrier takes it. Can’t find them? Look in your spam folder for “Nook & Night”.

Ask us about an order

Already have a tracking number?

Paste it here and we’ll open the carrier’s own tracking page.

What happens after you order

  1. Order confirmedAn email with your order number reaches you a few minutes after checkout.
  2. We get it readyYour sofa is packed and handed to the carrier.
  3. On its wayA second email brings the tracking link, as soon as the carrier picks it up.
  4. DeliveredFree delivery, usually within 7 days of your order.

Questions

I haven’t received a shipping email

Check your spam folder first, and search your inbox for “Nook & Night”. If it has been more than 7 days since you ordered, send us your order number and we’ll look into it.

Can I change the delivery address?

Write to us as soon as you can with your order number, and we’ll tell you whether it can still be changed.

The tracking hasn’t moved in days

A sofa travels as freight, and freight is scanned far less often than a parcel, so a quiet day or two is normal. If nothing changes for longer than that, send us the tracking number.

My order arrived damaged

Take photos of the boxes before you unpack anything, then send them to us with your order number.

Still stuck?Contact us· Shipping policy· Returns